Pennybeck

Tariff/Terms

Please note the changes to our hours of business.

Hours of Business: 9.00am – 6.00pm every day EXCEPT Sundays & Wednesdays 9.00am – 12.00noon
Bank Holidays closed to the public for delivery & collection.
Viewing is welcomed during opening hours – No appointment is necessary.

Charges:
1 Cat £9.50 2 Cats sharing a run £15.50
3 Cats sharing a run £18.00 4 Cats sharing a run £19.50
5 Cats sharing a run £26.00
We request a non-refundable deposit of £20 per cat for each booking made. This will be deducted from the final charge. During busy periods we reserve the right to request a larger deposit or payment in full in advance. We accept payment by cheque payable to Pennybeck Cat Lodge or cash.

Please note that a charge is made for both the day of delivery & the day of collection. All bookings are charged in full even if the owner does not take up the full period of the booking.

Cancellations

If a booking is cancelled up to 14 days before the start then no charge will be made but the £20 deposit per cat will be forfeit. If a booking is cancelled less than 14 days but more than 7 days prior to the start then a charge of 50% of the booking fee will be applied. If less than 7 days notice is given then the full fee will be payable.
Payment of fees is at the time of collection or monthly in advance if the booking is long term, we accept payment by cash or cheque. A current certificate of vaccination against feline enteritis and cat ‘flu’ is required to be shown before any cat is admitted at Pennybeck and left with us for the duration of your pets stay. Vaccinations should be completed before the first date of boarding. Please remember to bring the vaccination certificate for each and every booking.

Please let us know if your cat has received any recent veterinary treatment. We have a good relationship with our local vets and should your cat show signs of illness or suspected illness a veterinary surgeon will be consulted.

We do not accept un neutered adult male cats.

Only cats from the same household may share accommodation and please ensure that your cat is given effective flea and worm treatment. In the interests of our other guests we will not accept any cats that have fleas. If your cat is to be boarded for more than 30 days then it is essential that further treatment is supplied otherwise it may be necessary for us to provide this care but at the owners expense. In our experience flea treatment obtained from your vet works best. A comfortable bed will be provided but it is a good idea to provide something from home such as a blanket, towel or even an item of clothing as this will help them to settle in.